![]() ![]() One of the most essential parts of ITIL is the configuration management database (CMDB), which provides the central authority for all components-including services, software, IT components, documents, users, and hardware-that must be managed to deliver an IT service. Around this time, Microsoft standardized on ITIL to help develop its Microsoft Operations Framework. Around 2000, the second version of ITIL streamlined these publications by grouping them into sets that mapped to different aspects of IT management, services, and applications. ITIL has matured significantly since it was introduced in the late 20th century as a series of books that spanned more than 30 volumes. One of the main goals of ITIL is to ensure that IT services align with business objectives, even as business objectives change. ITIL is a library of best practices for managing IT services and improving IT support and service levels. Today, ITIL no longer refers to "Information Technology Infrastructure Library"-instead, it is a standalone term. The acronym was first used in the 1980s by the British government's Central Computer and Telecommunications Agency (CCTA) when it documented dozens of best practices in IT service management and printed them for distribution. ITIL stands for Information Technology Infrastructure Library. PMI Agile Certified Practitioner (PMI-ACP)® is a registered mark of Project Management Institute, Inc.What is ITIL? In this guide, learn why an Information Technology Infrastructure Library (ITIL) is essential for your organization and how certification benefits you and your company. PMI Program Management Professional (PgMP)® is a registered mark of Project Management Institute, Inc. PMBOK is a registered mark of the Project Management Institute, Inc. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. PMI is a registered mark of the Project Management Institute, Inc. PMP is a registered mark of the Project Management Institute, Inc. ![]() All rights reserved.ĬAPM is a registered mark of the Project Management Institute, Inc. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The company's main country of operation is the United Kingdom.ĭesigned and Developed by GML Consulting. Registered Office: ILX Group, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. ![]()
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